Returns & Exchanges

Information regarding the execution of the right of withdrawal


You have the right to withdraw form the agreement within 14 days without giving reasons.
Note: This does not apply to products made according to customer specifications (custom made products).
For more detailed view read our Terms & Conditions

The withdrawal period expires 14 days after the date on which you or a third party designated by you, which is not the carrier, is physically in possession of product(s).

In order to execute the right of withdrawal, you must inform us
Michael Sousa,
Niasstraat 371,
through an unambiguous statement (e.g. by letter, fax or e-mail) of your decision to withdraw from the agreement. You can use the attached model form for the revocation but is not required.

In order to comply with the withdrawal period, it is required you to send us a notice regarding your execution of the right of withdrawal before the withdrawal period has expired.


If you withdraw from the agreement, you will receive all the payments you’ve made up to that point, including delivery charges (excluding any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us) without delay and in any case, not later than 14 days after we have been informed of your decision to withdraw the agreement from us. We will refund you with the same method of payment as your original transaction, unless explicitly agreed otherwise; In any event, you will not be charged for such repayment. We may withhold reimbursement until we have received the goods back or you have shown that you have returned the goods, whichever comes first.

You must return the goods without delay, but in any case not later than 14 days after the date you notified us of your decision to revoke the agreement. You are on time if you return the goods before the 14 day period expires.

Please note: that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform Atolyestone with the tracking number.

You are liable for the devaluation of the goods resulting from the use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.